Cancellation Policy
Cancellation Policy
Effective date: April 20, 2021
# Hosting and SaaS service Cancellation Policy
## How to Cancel
Customers may cancel their web hosting service through one of the following methods:
1. Through their account dashboard at [your-website.com/account]
2. By submitting a written cancellation request to [support@your-company.com]
3. By contacting our customer support team at [phone number]
## Notice Period
– A minimum notice period of 30 days is required for all cancellations
– The notice period begins from the day we receive your cancellation request
– Service and associated charges will continue during the notice period
## Refunds
– Monthly Plans: No pro-rata refunds are provided for partial months
– Annual Plans: Unused months beyond the cancellation date will be refunded, minus any setup fees and discounts applied
– Any refund will be processed within 14 business days to the original payment method
## Data Retention
– All website data, emails, and databases will be permanently deleted 7 days after the service end date
– Customers are responsible for backing up their data before cancellation
– Upon request, we can provide a backup of your data before deletion for a fee of [amount]
## Outstanding Charges
– Any outstanding charges must be paid before cancellation is finalized
– Unpaid balances may be sent to collections if not resolved
## Early Termination
– Contracts with a minimum term commitment may incur an early termination fee
– Early termination fees are calculated as [your formula or fixed amount]
## Service Level Agreements
– All Service Level Agreements (SLAs) remain in effect during the notice period
– Support services continue until the final day of service
## Special Circumstances
We reserve the right to waive cancellation requirements in cases of:
– Documented critical illness
– Business closure
– Bankruptcy
– Other exceptional circumstances (evaluated on a case-by-case basis)
## Changes to This Policy
We reserve the right to modify this cancellation policy at any time. Customers will be notified of any changes via email.
Last Updated: [12/12/2022