TECH SUPPORT
Technical Support is a mindset
We provide the best support so you can stop focusing on your daily issues and get back to your life’s work.
Systems Monitoring
DDoS, System Interruption, security breach, uptime, downtime resource utilization, threshold metrics, SLA monitoring
System Upgrades
System Patching, Migration, Deployment, Taking Backups, Archiving, Periodic updates, periodic recycling systems
Customer Support
Resolve trouble tickets, Respond to Emails, Attend phone calls, SMS messages, Slack and internal messaging tools
Excellence through our unique principles
Our Principle
Be Competative
Our support engineers are worked on the given domain for years and gained vast knowledge and customer objectives.
Our Principle
Be Consistent
Our engineers are trained to be very consistent in their messages and protocols. Consistency is the key to customer experience.
Our Principle
Be Polite & Respectful
Our engineers are trained and tested based on the behaviors they exhibit and how they bring value to the client's success.
Our Principle
Be Clear Communicator
Our engineers are trained to communicate clearly and precisely with our customers. Pay attention to the details and organize the thoughts.
Case Studies
Lusys Lab
We at Lusys Lab conduct patentable research and development and our transactions and communications need to be secured and protected.
Deemsoft is capable of providing the 24/7 monitoring and secure platform and provide continuous updates and patches to continue our work smoothly.
Deemsoft provides professional support and understands the business need and importance. A small security breach can impact our business. We are with them for a decade and our relationship is continuous and strong
Dr. Lu
CEO Lusys Lab
